Support

How When? Works

• Add the things you repeat — bedsheets, air filter, plant watering, car service.
• Tap Done Now each time you actually do it.
• Give an item an interval, and the app reminds you when it comes due.
• The list sorts itself so the most overdue thing is on top.

Frequently Asked

I'm not getting reminders.

• Turn on Settings → Overdue Task Alerts inside the app.
• Allow notifications for When? in your phone's system settings.
• A reminder only exists if the item has an interval and has been marked done at least once — the app counts forward from the last time you did it.
• Battery savers and focus modes can delay notifications.

I paid, but the app still shows the free limit.

Open the upgrade screen and tap Restore Purchases while connected to the internet. Make sure you are signed in with the same store account that made the purchase.

Is When? Pro a subscription?

No. It is a single one-time payment. Nothing renews and nothing is charged again.

What do I get for free?

Up to 3 tracked items, for as long as you like — with reminders, categories, search, statistics and backup all included. There is no time limit and no account. If you need more than 3 items, the one-time purchase removes the limit.

Can I move my list to a new phone?

Yes: Settings → Backup saves a file, and Restore on the new phone reads it back. There is no cloud sync — your data never leaves your device unless you move the file yourself.

I deleted the app and lost my list.

Unfortunately it is gone. Nothing is stored on any server, so there is no copy to recover. Use Backup regularly if the list matters to you.

How do I get a refund?

Refunds are handled by the store, not by us: reportaproblem.apple.com for iOS, or the Google Play order history for Android.

Report a Bug or Ask for a Feature

Write to snur.adibelli@gmail.com. Bug reports that say what you did, what you expected and what happened instead get fixed fastest.